It was just awful, and I almost missed a bill because I didn't get the notification. I never had those types of problems using my online banking, so I went back to their bill pay service.
I canceled my Quicken Bill Pay, and thought that was the end.
Two months later they took money out of my account. I never authorized it, and I had done nothing that would have warranted additional charges according to the terms & conditions I agreed to. They tried to show me where I was wrong, but the terms they showed me actually proved I was right. The claim was denied with no explanation. The thought of them doing this to their thousands of customers and profiting from it irked me to no end, so I decided to follow up again. Once again I was directed to terms and conditions that backed up my position. I was told a supervisor would call me back. I called again and they told me they would open another request for a refund. I told them that wasn't good enough, I needed to talk to supervisor. I've still not gotten a call back, and never got a refund. The fact that a company would go to these lengths to keep $5 that they clearly do not have a right to tells you all you need to know about them. And based on the justification they gave me for not refunding the money, my hunch is that they are overcharging all of their Quicken customers.
They get away with it because the dollar amounts are low enough that people don't notice or don't bother to go after them. It seems like this would be a great opportunity for a class action lawsuit.
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QUICKEN HOME AND BUSINESS UPGRADE FOR FREEĪnd I hate to think of all the people they are stealing from because they aren't savvy enough to know they can usually pay their bills online for free through their bank.Still the best personal finance software extant! I'm volunteering to be a plaintiff if anyone wants to take the case just because they annoy me so much. I've used Quicken since the days of MS-DOS, and it's still the best of the best. I use the Home & Business version so I can track my income and expenses from freelancing, and it makes bookkeeping a lot easier. Intuit had neglected its Quicken line for several years before selling it, and while it remains to be seen what the new owners do in the long term, Quicken remains the best option in personal finance software. However, I'm not crazy about subscription software, so I bought this to lock in an extra year of support before being forced to pay through the nose for a subscription. That's a LOT cheaper than a subscription! QUICKEN HOME AND BUSINESS UPGRADE SOFTWAREįor thirty bucks, I got a fully licensed (LEGAL!) copy of the software that will be supported through April 30, 2020. Installation was a breeze-very quick and not a single problem. From time to time, people report trouble when upgrading to a newer version, but that's only because they forget about one crucial step: the Mondo patch.
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If you're installing Quicken 2017 to upgrade from an older version, don't forget to go to the Quicken support site and download and install the Mondo patch update. QUICKEN HOME AND BUSINESS UPGRADE INSTALL